Privacy policy

Last updated: November 14, 2025

Welcome to MATEX HOME (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website matex-home.com, shop with us in Lebanon, or otherwise interact with our brand.

By using our website or providing us with your information, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly when you place an order, register an account, subscribe to our newsletter, or contact us for assistance. This may include your:

  • Full name
  • Email address
  • Telephone number
  • Billing and shipping address
  • Payment information (processed through secure third-party payment providers – we do not store full card details)
  • Order history and your preferences
  • Any messages or feedback you send us

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

  • IP address, device type, browser type and version
  • Pages visited, time spent on our site, referring/exit pages
  • Cookies and similar tracking technologies that help us remember your preferences and improve our site

1.3 Information from Third-Party Sources

We may also receive information about you from our service providers (e.g., payment gateways, analytics platforms). For example:

  • Analytics tools (such as Google Analytics)
  • Advertising and marketing platforms
  • Shipping/fulfilment partners

2. How We Use Your Information

We use the information we collect for purposes such as:

  • Processing and fulfilling your orders
  • Managing your account and providing customer support
  • Personalising your experience (product suggestions, marketing communications)
  • Improving our website, products, and services
  • Preventing fraud and ensuring the security of transactions
  • Complying with legal obligations and protecting our rights

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with third-parties only in the following situations:

  • With our service providers (e.g., payment processors, shipping carriers, marketing platforms) who support our business and agree to keep your data secure
  • With regulatory or legal authorities when required by law or to protect our legal rights
  • In connection with a merger, acquisition or sale of all or part of our business, where the acquirer will be required to follow this Privacy Policy

4. Cookies & Tracking Technologies

We use cookies and similar technologies for:

  • Remembering your preferences and login details
  • Analysing how you use our website and improving its performance
  • Delivering personalised content and advertising

You can disable or control cookies via your browser settings. Please note, some website features may not work correctly if cookies are disabled.

5. Data Security & Retention

We implement appropriate technical and organisational measures to protect your data. These include secure servers, encryption of sensitive data, robust internal access controls, and regular monitoring.
However, please note that no method of data transmission over the internet or electronic storage is completely secure.

We will retain your personal information only for as long as necessary to fulfil the purposes set out in this policy — such as order processing, customer support, legal compliance, or resolving disputes.

6. International Transfers

Though we operate in Lebanon, some of our service providers may operate outside Lebanon. By using our site or services you acknowledge that your information may be transferred to countries where data protection standards may differ. We will take steps to ensure proper safeguards are in place.

7. Your Rights

Depending on your location, you may have rights including:

  • The right to access the personal data we hold about you
  • The right to correct or update inaccurate information
  • The right to request deletion of your data (subject to legal obligations)
  • The right to withdraw consent to receiving marketing communications
  • The right to receive a copy of your data in a machine-readable format

If you wish to exercise any of these rights, please contact us at: [insert contact email].

8. Children

Our site is not directed to, and we do not knowingly collect personal information from, children under 16. If you are under 16, please do not provide us with personal data.

9. Changes to this Privacy Policy

We may update this policy from time to time. We will post any changes here with a updated “Last updated” date. Your continued use of our website after changes are in effect means you accept the updated policy.

10. Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at onlinemarkets.pro@gmail.com or contact us at Tyre main road, Alloumi building, Tyre, 1003, LB