Terms of service

Last updated: November 14, 2025

Terms of Service

Welcome to MATEX HOME (“we,” “us,” “our”). By accessing or using our website matex-home.com and purchasing our products, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully.

If you do not agree with these Terms, please do not use our website.

1. Use of Our Website

By using our website, you confirm that you are:

  • At least 18 years old, or using the site under supervision of a parent/guardian.
  • Using the site for legitimate and lawful purposes only.

You agree not to misuse our website, interfere with its security, or engage in activities that may harm our business or customers.

2. Products & Descriptions

We aim to display our products as accurately as possible. However:

  • Colors may vary depending on screen settings.
  • Sizes, materials, and descriptions may include minor variations.
  • All products are subject to availability.
    We reserve the right to change product details or discontinue products without notice.

3. Orders & Payments

3.1 Order Acceptance

Your order is considered accepted only after we review and confirm it. We may refuse or cancel orders for reasons including:

  • Product unavailability
  • Errors in pricing or product information
  • Suspicious or fraudulent activity

3.2 Payment

We accept the payment methods listed at checkout.
You agree to provide complete and accurate billing information.
All payments are processed securely through third-party providers. We do not store full credit/debit card details.

4. Pricing & Promotions

Prices are listed in ($) unless stated otherwise.
We reserve the right to update prices at any time.
Promotions, discount codes, and special offers:

  • Are valid for a limited time
  • May not be combined unless stated
  • Must be applied at checkout and cannot be added after completing the order

5. Shipping & Delivery

MATEX HOME currently ships within Lebanon only.
Delivery times are estimates and may vary due to courier delays, availability, or circumstances beyond our control.

Once an order is shipped, risk of loss passes to the customer.

6. Returns & Exchanges

We aim to provide high-quality products and excellent service.
Our return and exchange policy includes:

  • Eligible items may be returned or exchanged within [X] days (insert your policy timeframe).
  • Returned items must be unused, unwashed, and in original packaging.
  • Certain items (e.g., pillows, duvets, bedding) may not be returnable for hygienic reasons unless defective.

Please review our Return Policy page for full details.

7. Intellectual Property

All content on our website  including logos, images, designs, text, graphics, and product names  is the property of MATEX HOME and protected by copyright and trademark laws.

You may not copy, reproduce, modify, distribute, or use our content without written permission.

8. Third-Party Services

Our website may include links to third-party services such as payment gateways, analytics providers, or social media platforms.
We are not responsible for the content, privacy practices, or actions of these third parties.

9. Limitation of Liability

To the fullest extent permitted by law, MATEX HOME is not liable for:

  • Any indirect, incidental, or consequential damages
  • Loss of data, revenue, or profits
  • Issues caused by misuse of products or website interruptions

Our liability is limited to the amount paid for the purchased product.

10. Account Responsibilities

If you create an account, you are responsible for keeping your login information secure.
You must notify us immediately of any unauthorized use of your account.

11. Prohibited Activities

You agree not to:

  • Use the website for fraudulent, harmful, or illegal purposes
  • Copy or scrape website content
  • Interfere with security features or server operations
  • Attempt to gain unauthorized access to our systems

12. Changes to These Terms

We may update these Terms from time to time.
Changes will be posted on this page with an updated date.
Continued use of our website means you accept the revised Terms.

13. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Lebanon.
Any disputes will be resolved by the competent courts in Lebanon.

14. Contact Us

If you have any questions about these Terms of Service, please contact us:
📩 Email: onlinemarkets.pro@gmail.com 
📍 Address: Tyre main road, Alloumi building, Tyre, 1003, LB